NIXY Standard Warranty, Shipping and Returns.
NIXY FREE CONTINENTAL USA GROUND SHIPPING
Free shipping on all orders of $25 or more within Continental US. Additional Subsidized Shipping Charges will be automatically applied at check-out to orders outside the Continental US. All of our products ship from Southern California and transit times vary from 1 - 5 business days depending on destination and carrier. Contact email@example.com for inquiries regarding shipping or international shipping quotes.
30 Day return policy on all NIXY products. If you are not happy with your purchase for any reason, you can return it within 30 days from date of purchase for a full 100% refund of the original purchase price. Purchaser is responsible for the cost of return shipping. Product must be in same condition as when received.
NIXY pays shipping on product returns covered by warranty up to 1-year from purchase.
LIMITED WARRANTY DURATION
2 YEAR WARRANTY from date of purchase on all iSUPs covering everything outside of normal wear & tear.
1 YEAR WARRANTY from date of purchase on Electric Pumps and Power Packs
1 YEAR WARRANTY from date of purchase on all accessories.
We’ve got you covered
LIMITED WARRANTY DOES NOT COVER:
- Misuse of the Products.
- Products that were lost or stolen.
- Damage caused by impact to rocks, docks, shore-pound, etc.
- Damage caused by normal wear and tear.
- Damage caused by mooring or storing board in the water.
- Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F.
- Damage to fin or fin box caused by impact to the fin.
- Damage caused by overexposure/storage in direct sunlight.
- Damage caused by alterations or modifications.
- Damage caused by mishandling, whether or not that mishandling is caused by the Buyer, including without limitation: airline travel, improper loading/unloading into trucks, rolling or dragging on concrete, etc.
- Acts of God, fire, or casualty.
- Failure to exercise normal maintenance.
- Consequences of uses for which the Product was not designed.
If you have problems with your iSUP or need further assistance, contact our customer service at firstname.lastname@example.org