FREQUENTLY ASKED QUESTIONS

Q: Where could I get a copy of the manual?

A: You can download it here. Manual for G2 Boards. and Manual for Older Boards.

Q: Do you Ship to Canada?

A: Yes! We ship to Canada from our US warehouse. Shipping costs include duty rates and taxes. You can also lookup NIXY on www.amazon.ca and purchase from there.

Q: What is your warranty for your iSUP’s?

A: We have a 2 year warranty on all of our new boards and 90 days warranty on all accessories included in the package, see the details by clicking on the link.  http://www.nixysports.com/warranty/

Q: How quickly are orders processed and shipped?

A: Orders are processed and shipped on the same day of purchase. Transit times range from 2-5 days depending on location in the US.

Q: How do I fix a small hole in my iSUP?

A: With every purchase comes a repair kit in an orange tube. Small punctures are easy to patch up with the included kit. Follow the below instructions:

  • Inflate Paddle Board
  • Spread soapy water over the board
  • The area with a leak will form bubbles from the soap
  • Mark position of the hole
  • Clean and deflate board
  • Use sand paper to roughen area around hole as well as the bottom of the patch
  • Apply glue and spread evenly to paddle board within the size of the patch
  • Apply glue and spread evenly to back side of patch
  • Wait 5 minutes for glue to get tacky
  • Place patch on glue area of paddle board
  • Press to get any air pockets out and to adhere the patch to board
  • Clean any excess glue that may have seeped out of edges
  • Wait at least 24 hours before using

 

Do you have a question for us? Contact us HERE